HWH Corporation is proud to tell you they've been in business for 45 yrs. +/-. Though this would normally be indicative of something done right, only one phone call to obtain technical support will reveal quite the contrary. If you are considering the purchase of an HWH product, please consider the following before making a mistake that you WILL one day regret. I have the 625 series, automatic, bi-axis leveling system on my 2009 Cambria Itasca. A fatal flaw with this system occurs should you inadvertently interrupt power by either the stop/off button or turning the key from accessory to on at any point during its operation. Doing so causes a short circuit within the control panel. When this happens, may God help you because the staff at HWH certainly won't do much good. The first thing you will encounter when calling is that you will be put on hold before ever saying "hello". My average is about 5 minutes. Once you have completed the formalities of identifying yourself and your coach, you will be told that a tech person will call you back. What they don't tell you is that may take a couple of months! I am NOT joking or exaggerating. It is not even possible to call and speak with a parts person without being told they will call you back ( that only took 30 days by the way). After two months of waiting to speak with a tech person ( I spoke with Fred who was very nice and apologetic), I sent the electronic control board in for repair. After nearly three weeks including time to ship to/from, I re-installed the board eager to level my coach once again. Surprise! It did not work. Do you think it would be possible to call up HWH to get immediate help? Not a chance, first you have to wait on hold, only to be told that they will leave your message and someone will call back. It's been a week already...... maybe by Christmas? What an unbelievable way to run a business!! I suggest going with a company that understands the meaning of true customer service. HWH does not!
Absolutely great service! Ashley was exceptionally knowledgeable about all aspects of my needs for automatic leveling system for my Winnebago View. Professionally set up all arrangements and needs for my installation visit! Appointment was for 0700 and at 0700 my RV was going up on lift. Larry and Kenny were the installers and I could tell right away that this was not their first rodeo! They have recently installed over 180 of this system on this model! They were efficient, professional and informative! They worked non stop from 0700 to 3:30 with only two ten minute breaks and a 30 minute lunch break! Larry and Kenny took their time and made sure it was done right even though they were about to begin a long holiday weekend! WOW! What a great experience from free hookups to true Southern hospitality in Iowa! Thank you HWH!
We have a 2017 Jayco Melbourne 24l that we had HWH install a fully automatic leveling system. We had a wonderful experience. Ashley in the office, Larry and Sal in the shop were awesome. Even though some things had to be modified it all got done in a timely manner. Very nice people to deal with and would highly recommend them.
Phone support excellent. Confirmed diagnosis in writing and scheduled service appointment at Moscow location. Service location easy access off I-80 and fee ONP. Very good service on morning of appointment...problem solved.
Oh, and of course the system works great....best investment I have made on the View!
Arrived at HWH at 7:30 am & rolled right into a bay. 8 hours later, a new hydraulic pressure switch fixed our levelers. Slide adjusted so it's flush. $180 and a 50-amp power pedestal for the night. Highly recommend!
Hwh Corporation is a US Store based in Moscow, Iowa. Hwh Corporation is located at 2096 Moscow Rd, Moscow, IA 52760, USA.
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